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captured agency
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captive customer
cap·tive cus·tom·er (plural cap·tive cus·tom·ers)


noun 
Definition:
 
customer with no choice: a consumer who has no practicable alternative but to buy from a single supplier
Encarta® World English Dictionary [North American Edition] © & (P)2009 Microsoft Corporation. All rights reserved. Developed for Microsoft by Bloomsbury Publishing Plc.
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