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low-touch service
low-touch ser·vice


noun 
Definition:
 
automated customer service: largely automated service in which there is a low level of personal contact with customers, e.g. the use of vending machines, ATMs, and self-service gasoline pumps
Encarta® World English Dictionary [North American Edition] © & (P)2009 Microsoft Corporation. All rights reserved. Developed for Microsoft by Bloomsbury Publishing Plc.
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