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grievance procedure
griev·ance pro·ce·dure (plural griev·ance pro·ce·dures)


noun 
Definition:
 
formal arrangements for settling grievances: a formalized course of action that can be taken to settle a grievance in the workplace
Encarta® World English Dictionary [North American Edition] © & (P)2009 Microsoft Corporation. All rights reserved. Developed for Microsoft by Bloomsbury Publishing Plc.
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